Refund policy

RETURN POLICIES

No refunds. No exchanges. All sales are final. For customer service please email info@joaquina.world.

SHIPPING POLICIES

We ship using Canada Post (Canada), USPS (USA), USPS - Asendia (International). You will receive a tracking number when your product is shipped. Please allow 2 business days for orders to be processed. All orders are shipped from Toronto, Canada.

INTERNATIONAL ORDERS

Shipment of international orders may typically take 7-21 days to be delivered. Please note that addresses outside Canada may have additional handling fees. You are responsible for any and all import taxes, tariffs, and duties which may be levied by your Customs or Government or other authority upon any parcel we send to you.

CURRENCIES & SALES TAX

ALL PRICES ARE IN CANADIAN DOLLARS. PRICES MAY CHANGE WITHOUT NOTICE. Sales tax is charged to orders shipped within the Canada. Sales tax is not charged to orders outside of Canada. We accept Visa, Visa Debit, MasterCard, and American Express credit cards, PayPal and Apple Pay. Please note only one (1) form of payment method may be used on a single order.

COVID-19 DISCLAIMER

**Please note: Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays.**